This Refund and Cancellation Policy governs all purchases, wallet usage, and subscription services operated by Moonshot AI Private Limited ("capricorncorp.com", "capricorncorp.cloud", "capricorncorphosting.com", "sms-ocean.com", "we", "our", or "us"). By using our services, you agree to the terms outlined below.

1. Service Categories: We provides both wallet-based and subscription-based digital services.

Wallet-based services include:

1. a. SMS Services (billed through your SMS Wallet)
2. b. Cloud Services such as servers, storage, snapshots and IP addresses etc. (billed through your Cloud Services Wallet)

Credits loaded into SMS Wallet or Cloud Wallet are service-specific and non-transferable between wallets.

Subscription-based services include:

1. a. Hosting Services
2. b. Email Services

These are billed monthly or annually on a recurring basis and may use a saved payment method or wallet funds, if configured.

2. Wallet Credit Policy: Funds loaded into your SMS Wallet or Cloud Wallet are valid only for the respective services and cannot be transferred between wallets or to other users.

Credits that are added as part of a promotion, offer, or bonus from Capricorncorp are strictly non-refundable and may be subject to expiration or usage limits.

User-funded credits are eligible for a refund only if:

1. a. The entire credit balance in the respective wallet remains unused.
2. b. A refund request is submitted within 7 days of loading the credit.

Once any portion of wallet credits has been used to access SMS or Cloud services, those funds are considered consumed and are not eligible for a refund under any circumstances due to the prorated billing model.

3. Subscription Services: Hosting and Email services operate strictly on a subscription basis. Charges are billed monthly or annually, depending on the plan selected at the time of purchase.

By default, all subscriptions are set to auto-renew using the saved payment method associated with your account. This ensures continuous access to your services without interruption.

Auto-recharge is used only for wallet-based services (e.g., SMS or Cloud) and does not apply to subscriptions.

To avoid future subscription charges, you must cancel your subscription before the next billing cycle begins. Upon cancellation, the service will remain active until the end of the current billing period. No refunds will be issued for any unused portion of the billing cycle.

4. Refund Eligibility: Capricorncorp only offers refunds in limited cases. Refunds may be considered if you have purchased wallet credits (for SMS or Cloud services) and have not used any portion of them. Refund requests must be submitted within 7 days of the original purchase.

Refunds are not available for:

1. a. Any credits that have been fully used.
2. b. Promotional or bonus credits provided by Capricorncorp.
3. c. Subscription charges after the billing cycle has started.

All refunds, if approved, will be processed back to the original payment method within 10 business days.

5. Service Suspension and Termination

Capricorncorp reserves the right to suspend or terminate any service without notice if:

1. a. Your wallet has insufficient funds.
2. b. Auto-recharge fails or is disabled.
3. c. You are found in violation of our Terms of Service.

No refunds will be issued in the event of service suspension due to non-payment or policy violations. It is your responsibility to monitor your wallet balances and subscription status to avoid service interruptions.

6. How to Request a Refund

To request a refund for unused wallet credits (SMS or Cloud), contact our support team at:

Email: support@capricorncorp.com

Include the following information in your request:

1. a. Registered email address.
2. b. Transaction reference number.
3. c. Wallet type (SMS or Cloud)
4. d. Date of credit load
5. e. Reason for requesting a refund

Each request will be reviewed on a case-by-case basis.

7. Changes to this Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of any changes.